PH: 1-800-776-8834 EMAIL: firstname.lastname@example.org FAX: 920-432-1918 Or, fill out our contact us form.
OUR NUMBER ONE CONCERN IS YOU, OUR CUSTOMER
The function of Cash Depot Customer Service Coordinators is to make sure the ATM experience runs as smooth and error free as possible. It all starts with the customer who slides their card in the ATM and expects to receive their cash. We believe in putting our customers first and foremost.
In the perspective of the ATM owner, our daily focus is to make sure our customer accounts are up to date and coordinated accordingly with each individual contract.
CARE - we take care of the request
THANK - we give a warm "Thank you for doing business with us today"
INVITE - ask them to call again anytime
FREQUENTLY ASKED QUESTIONS
Many calls that come into our Customer Service team are simple issues that can easily be resolved by the merchant or manager of an ATM. Some issues just need clarifying. Our Customer Service team has compiled a list of the most frequently asked questions and problems that may arise. Our number one focus is you, our customer, and we want to save you the cost of a service call if we can help you over the phone, or with this informational Q&A list. If you don't see your issue listed below, please feel free to call 1-800-776-8834 to speak with a friendly, helpful Customer Service Representative.
Q: What should I do if I didn't receive the cash requested for an ATM transaction?
A: You must contact the card issuer to file an EFT dispute at the number on the back of your card used during the transaction. You may be asked for the ATM terminal number by the card issuer. This number is the six digit number on the top of your receipt starting with SR or LK.
Q: What is involved in changing a bank acount for the daily cash deposits and surcharge fees?
A: Please call your Regional Coordinator. A new banking form must be filled out and signed by the owner with a voided check attached and sent back to Cash Depot.
Q: What do I need to do so that my ATM will become ADA compliant?
A: Call your Regional Coordinator. We will help you determine if your ATM will require an update, or if you will need to purchase a new ATM.
Q: Why is having the correct surcharge information on my ATM so important?
A: ATM owners are being sued by people looking to collect fees on class action lawsuits. It's been brought to our attention that lawsuits are being filed against ATM owners for not having disclosure decals properly displayed on the front of the machines. Defense of these lawsuits can cost thousands and can be very time consuming. If you don't have the decals on your ATM, call us today, and we'll make sure you receive one.
Q: If I am going to sell my location, do I need to inform Cash Depot?
A: Yes. New paperwork will need to be set up and signed by the new owner. Without new paperwork, your contract would still be under our jurisdiction.
Q: With a Placement contract, what am I responsible for?
A: You provide the space for the ATM, dedicated electrical and phone line/high speed internet connection
Q: With a Rental contract, what am I responsible for?
A: You provide the space for the ATM, dedicated electrical and phone line/high speed internet connection, and the daily cash
Q: With a Merchant contract, what am I responsible for?
A: You provide the ATM, the dedicated electrical and phone line/high speed internet connection, and the daily cash
Q: How can I see the real time transactions on my account?
A: We have a program called Web-Mon which allows you to look at your transactions. Email email@example.com to request access to this service. We also have the Mobile App, where you can manage your ATM anytime, anywhere.
Q: Can I change my surcharge amount?
A: Yes, the surcharge can be changed. Email firstname.lastname@example.org to request the proper paperwork be sent to you. After the paperwork is completed and sent in, a physical change to the ATM must occur as well.
Q: What supplies can I order through Cash Depot?
A: Cash Depot has ATMs and ATM parts, receipt paper, signage, banners. Please call 1-800-776-8834 to purchase these items.